Hopefully Dell will either hire people with easy-to-understand accents or train them to speak with “American” accents for their customer service centers. (Source)
Have you seen the Dell commercial with a white and obviously American customer service guy? False advertising. I heard that Dell business customers (as opposed to us regular “home” customers) get to speak to Americans. Home users just have to suffer, I guess.
Have you ever tried to explain a computer problem or billing issue you barely understand to someone with a thick accent you could barely understand?
It’s brutal.
(AP photo)
